Nature of the service
Tadgeeg is a digital subscription service (SaaS) delivered online. The service begins as soon as the subscription is activated and access to platform features is granted.
Free trial
Where a free trial is available, you may evaluate the service at no charge during it; no amount is charged until the trial ends and a paid subscription begins.
Full refund before activation
You may request a full refund if you submit the request before actually using the service and before uploading or processing any documents on the platform.
Cases where refunds are not due
Given the digital nature of the service, refunds are not due in the following cases:
- After actual use of the service or processing of documents on the platform.
- For the elapsed portion of a subscription during which the service was used.
- When auto-renewal is cancelled — the subscription stays active until the end of the paid period with no refund for the remaining time.
- When the user breaches the terms of use in a way that leads to account suspension.
Exceptional refund cases
A refund may be considered in the following exceptional cases:
- The service could not operate fully due to technical issues on the platform's side.
- A material technical defect prevents use of the service and was not resolved within a reasonable time.
- An incorrect charge or unintended duplicate payment occurred.
Cancelling auto-renewal
You can cancel auto-renewal anytime from your account settings. Cancellation stops future billing only; your current subscription stays active until the end of the paid period.
How to request a refund
To request a refund within eligible cases, contact us at contact@tadgeeg.com with your subscription details and the reason. Eligible requests are processed within a reasonable time via the original payment method.